SHIPPING AND RETURNS

SHIPPING

All orders placed before 15:00 will be shipped the same day, orders placed after 15:00 will be shipped the next working day.

Orders within Europe will be shipped with PostNL. Shipping in The Netherlands is free. Ordering from outside The Netherlands? Your shipping costs will be calculated at check out. Please contact us if you are ordering from outside Europe.

OVERVIEW

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our gift cards are not refundable.

To complete your return, please contact us via our contact page and don’t forget to mention your order number.

There are certain situations where no refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@danielchristiancosmetics.com and send your item to: Esmoreitstraat 19-2, 1055BZ.

SHIPPING RETURNS

To return your product, you should mail your product to: Esmoreitstraat 19-2, 1055BZ.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

NEED HELP?

Contact us via our Whatsapp; +31 6 82 08 65 74 or via mail; info@danielchristiancosmetics for questions related to refunds and returns.